Choose your issue

What do you need help with?

Pick the box that matches what is happening. Use the same email address you entered when you bought your course.

I Can't Log In

Use the exact email address from checkout. If your password is not working, reset your password here.

Try your personal email.
Try your brokerage email.
Check for spelling mistakes.

Reset Password Student Login

I Never Received My Email

Your confirmation email comes from info@liebschool.com. If it is missing, check these first.

Spam folder.
Junk folder.
Corporate spam blocker.
A typo in your email address.

Email Support

I Can't Find My Classes

This usually means you are logged in with a different email than the one used during checkout.

Log out and try another email.
Search your inbox for Lieb School.
Email us before creating another account.

Find My Account

Blank Screen or Video Won't Load

Blank pages and stuck videos are commonly caused by old browser cache or browser settings.

Refresh the page.
Clear your browser cache.
Try another browser.
Open a Private or Incognito window.

Fix Video Issue

I Entered the Wrong Email Address

This happens often. Email support with your full name, the incorrect email if you know it, and the correct email address.

Do not repurchase the class.
Do not create a second account.
We will help locate your order.

Correct My Email

I Need My Certificate

Use the account that took the class.
Check completed courses.
Email us if it is not there.

Continue My Classes

Important facts

Missing email? Start with your inbox.

Confirmation emails come from Lieb School. If you did not receive one, the most common cause is an email mismatch or an email filter.

Email Lieb School

Confirmation emails come from

info@liebschool.com

The email address entered at checkout may contain a typo.
The message may be in Spam or Junk.
Your brokerage or company email filter may have blocked the message.

Blank screen or video problem?

Your browser may be loading old saved data. Try these quick fixes in order.

Refresh the page.
Clear your browser cache.
Try another browser such as Chrome, Edge, Safari, or Firefox.
Open a Private or Incognito window and log in again.

Still stuck after trying those steps?

Email support with what device and browser you are using, plus the course name if you know it. That helps us respond faster.

Email Video Support

Before emailing support

Send the details that help us find your account fast.

Many support delays happen because the purchase was made with a different email address. Include the details below so we can locate your original order.

Full name
Approximate purchase date
Email address you believe you used
Alternate email addresses you may have used
Course or package purchased

Email Support Log In to My Classes